Q: How should Respoke espadrilles be cleaned?
A: We suggest stuffing the toe (to maintain its shape) with a dry washcloth and using a bit of mild detergent / shampoo or micellar water on a clean damp cloth to remove any stains. Allow to air dry away from sunlight. Never wash your Respoke espadrilles in a machine. For the jute sole, you can use a soft brush or a sponge lightly soaked in soapy water. Be gentle, as too much force can loosen the rope.
Q: How much is Shipping?
A: We offer free standard shipping worldwide on all orders, with the exception of fine-art and furniture.
Q: How long does it take to receive my order?
A: We do our best to process and ship your Respoke purchase quickly, usually 1-2 business days; during the holidays, this can be slightly extended. You will receive a confirmation email with tracking info as soon as your order ships.
Please note that all international orders are potentially subject to any local customs and/or duties taxes imposed by the receiving country and are the responsibility of the purchaser.
Delivery within the USA is typically 2 to 5 business days from the time of shipping.
International delivery is typically 5 to 10 business days from the time of shipping.
Q: Do you accept Returns?
A: Yes, we accept returns and exchanges for respoke.com purchases. We accept only accept exchanges for Respoke store & events purchases. Here are the details:
Online Domestic Returns
We want you to love your Respoke purchase. If you aren’t entirely happy with your online order, just contact us at [email protected] within 10 days of delivery, and reference your name and order number.
All returns must be unworn, and free of any damage. Purchases must have been made at respoke.com.
Complimentary return shipping is provided for exchanges or returns with the exception of fine-art and furniture.
All returns and exchanges will incur a $20 re-stocking fee.
In-store & Events Returns
We offer exchanges for in-store purchases within 10 days of purchase. All returns must be unworn, and free of any damage. Sorry no returns/refunds.
Online International Returns
At this time we are unable to accept international returns/exchanges.
Q: Do you accept returns from non-Respoke retail stores?
A: No. We are unable to accept returns/exchanges of Respoke made from a retailer. If you purchased (thank you!) from a retailer, please contact them directly to arrange a return.
Q: Do you ship Internationally?
A: We offer free standard shipping worldwide on all orders with the exception of fine-art and furniture.
Q: Do you accept International returns?
A: At this time all International orders are final sale.
Q: How does shipping work for fine-art and furniture?
A: Fine-art and furniture purchases are subject to additional payment made directly to a third party shipper.
Q: What are espadrilles?
A: Espadrilles are traditional shoes that have been around for thousands of years.
The word is derived from “esparto” which is a type of plant that was originally burned and then braided to make the soles. Nowadays espadrille soles are made using woven jute. The sole, which is 100% natural, molds itself to the shape of the foot, and allows the skin to breathe; making espadrilles a healthy option for footwear. Jute fiber is 100% biodegradable and recyclable and thus environmentally friendly.
Q: Where are Respoke espadrilles made?
A: All Respoke espadrilles are made in our workshops in La Rioja, Spain by multi-generational craftsmen. Every pair is entirely handmade and hand sewn. The La Rioja region is the original birthplace of espadrilles. Through the work of local expert artisans our espadrilles achieve the highest standards of quality and durability.
Q: How are Respoke espadrilles made?
A: The natural rubber sole is hand cut to a specific size. The jute insole is hand wound and formed to the shape of the foot. Next we attach the rubber sole to the woven jute insole. The upper fabric (typically silk, cashmere, linen or cotton) is backed to cotton canvas to provide strength and protection and then cut to specific shapes. The fabric portion is then hand sewn to the sole using jute that has been coated in beeswax. Additional hand stitching is then applied to the toe for added protection and strength.
Q: What are Respoke espadrilles made from?
A: Rubber and jute are the basis for the sole. For the uppers we use designer silk, cashmere, linen, and/or cotton.
Q: Are the fabrics authentic or reproductions?
A: Authentic. We source from major auction houses and dealers around the world. Every scarf or piece of fabric is authenticated prior to being put into production. Our luxury iconic designer fabrics is what makes Respoke unique.
Q: Are you associated or affiliated with any of the silk designers whose material you have repurposed into the espadrilles?
A: No, we purchase and authenticate silks and other materials and we then transform them for our own unique shoe designs. We are in no way affiliated with any party who originally designed the silk that we use in Respoke espadrilles.
Other Questions?
Contact us: [email protected]
